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1. Applicability of Sales Conditions

1.1 – All orders placed with Racleteita Premium Gourmet (Racleteira – or any of its affiliated companies (“Racleteira”) through the Internet will be governed by the Conditions of sale. They must be applied to the exclusion of all other conditions. By placing an order, you confirm that you have read, understood and accepted, without restrictions, the present conditions of sale.

1.2 – By using this website, you also accept and agree to the Terms of Use and the Internet Privacy Policy. Racleteira recommends that you read them carefully before using the services offered on this website.

1.3 – Racleteira reserves the right, at any time, to modify the present Conditions of sale, publishing on this website a new version with date. By placing an order after the publication of a new version of the Conditions of Sale by Racleteira, you agree to this updated version.

2. Registration

2.1 – When registering on this site, you must ensure that the mandatory registration information provided by you is correct and complete.

2.2 – Inform Racleteira about changes in address or other modifications, updating your personal information on this site as soon as possible.

3. Password

3.1 – When registering to use this site, you will be asked to create a password. This password is strictly confidential and must not be revealed or shared with anyone.

3.2 – You are completely responsible for the use of your password and for any requests that are made with it, even without your knowledge.

3.3 – If you know or suspect that another person knows or used your password, you must change it on our website or notify Racleteira immediately.

4. Orders

4.1 – When placing an order through this website, you are making an offer to buy the selected products under these Sales Conditions.

4.2 – Orders made to Racleteira on this website are subject to minimum and maximum quantity limitations.

4.3 – Racleteira offers its products on this website according to the limits available in stock.

4.4 – The products sold by Racleteira are intended for the final consumer, identified by CPF registration. The sale of such products by third parties through unofficial channels is contrary to the policy described here.

4.5 – Racleteira reserves the right to limit the number of items per final consumer (CPF): 10 accessories per month *; 20 machines per year *

* Subject to availability according to color, model or voltage. ** For any purchase above these quantities, we have a corporate negotiation area. Contact us in the Customer Service area, available on our website, for more information

5. Order confirmations

5.1 – The order placed on this site does not constitute a mandatory contract unless and until Racleteira sends you a confirmation by email.

5.2 – Racleteira reserves the arbitrary right to refuse orders, mainly in relation to the financial capacity to obtain credit or unpaid invoices. Before the credit approval by the card administrator, for the user’s safety, the information entered in the order may undergo an internal analysis and will be subject to confirmation. This confirmation can take place via telephone contact or email. The delivery time starts to be considered only after the analysis and approval of the order.

5.3 – The date recorded by Racleteira constitutes full proof of the order and the entire transaction. The date recorded by the payment system is full proof of financial transactions.

6. Prices

6.1 – The prices to be paid for the items ordered are those shown on this website on the date of placing your order, including taxes, but excluding delivery charges. Values are given in dollar (USD).

6.2 – Delivery fees will be charged according to the rates indicated on this website on the order date, calculated mainly according to the volume of the order and the selected delivery method.

6.3 – Racleteira reserves the right to modify its prices and delivery rates at any time and to cancel a contract in case of spelling, printing or calculation errors.

7. Delivery

7.1 – All orders confirmed by Racleteira will be delivered to the delivery address specified at the time of placing the order, unless the user requests the change prior to processing and shipping. Following a regulation by the Secretariat of Finance, requests from legal entities can only be delivered to addresses registered with the Federal Revenue Service, contained in the CNPJ (National Register of Legal Entities).

7.2 – The Free Shipping offered at the store is for the FEDEX service with a delivery time of up to 10 days. For other freight please contact us. The value of the new freight will be budgeted and added to the order amount, so the freight will be borne by the customer.

7.3 – Racleteira does its utmost to guarantee the shipment in two working days after confirmation of payment of an order. However, the delivery time may vary according to the delivery region. Check the delivery times for each region, available on our website

8. Checking the goods

8.1- It is your responsibility to check the quantity and condition of the goods at the time of delivery.

8.2 – In case of transport damage or missing items, you must notify the Racleteira within 7 days after delivery. Racleteira will supply identical replacement goods.

9. Returns

9.1 – You have the right to return any merchandise that does not meet your expectations within 7 days after receiving the order.

9.2 – In the event of a manufacturing defect, you have the right to return or exchange the goods within 30 days of receipt.

9.3 – Racleteira will accept returns of goods only if they are in their original conditions and packaging and accompanied by the original purchase invoice.

9.4 – When the return is duly completed, Racleteira must refund the value of the returned merchandise and delivery fees, within up to 30 days after receipt. The return shipping costs are the responsibility of Racleteira.

10. Payment

10.1 – Payment by credit card must be made immediately. Your credit card information will be encrypted for security reasons.

11. Machine warranty

11.1 – The machines purchased on this website ( are guaranteed to be manufactured for one year from the date of purchase. After this period, technical assistance services will be charged according to the model of the machine. This service may have its value changed without prior notice and should be consulted by contacting our Customer Service Center through our website, by email or phone.

12. After-sales service

12.1 – If you have any problems or questions about the operation, maintenance or after-sales service of your machine, please contact our Customer Service Center through our website, by e -mail or by phone for advice and technical assistance:+55 (31) 99720-9139 (Check availability of customer service hours).

12.2 – If the difficulty with your machine cannot be solved by phone, Racleteira will send a repair proposal / solution to your email within 48 business hours, after telephone contact.

13. Limitation of liability

13.1 – The images and texts that illustrate and describe the products on this website are non-contractual and serve only for informative and illustrative purposes. Racleteira should not be held responsible in case of errors or omissions of the images and texts displayed on this website.

13.2 – Without limiting the scope of these Sales Conditions, any claim of any kind, whether in relation to delivered products or the non-delivery of products, or others, must be greater, in amount, than the purchase price of the products, in relation to the damages claimed.

14. Force majeure

14.1 – Racleteira will make all reasonable efforts to comply with its obligations. However, it cannot be held responsible for delays or failures in delivery caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural disasters or any other that may render the production, transportation or delivery of products impractical.